Lifecycle & Retention Automation
Keep the customers you worked to win.
We build onboarding, adoption, expansion, and win-back workflows around the signals in your customer data.
Trusted by teams at
What you get
Lifecycle Map and Moments-That-Matter
The full customer journey mapped, with the moments where intervention moves retention or expansion identified and prioritized.
Onboarding and Activation Workflows
Personalized, AI-augmented onboarding that gets users to value faster.
Expansion Signal Detection and Plays
AI agents that surface expansion-ready accounts and trigger the right play (in-app, email, sales-assist).
Churn-Save and Win-Back Automation
Risk scoring, save sequences, and win-back plays that recover revenue that would otherwise leak.
What we put in place together
- Lifecycle map and prioritized intervention plan
- Onboarding and activation workflow design and build
- Expansion signal-detection workflows and plays
- Churn-save sequencing and win-back automation
- Reporting on activation, retention, expansion, and churn-save lift
Higher activation, stronger retention, more expansion, and a lifecycle program that keeps building on the revenue you already have, with AI doing the detection and orchestration work behind the scenes.
Book a Discovery CallQuestions buyers ask about Lifecycle & Retention Automation
The objections we hear most often before a discovery call, answered up front.
Standard lifecycle programs are usually a handful of static drips. We build behavior-aware, signal-driven plays that adapt to what each account is doing, with AI agents in the loop where they earn their keep.
Yes. Many of our lifecycle builds explicitly replace work a small CS team would otherwise burn time on, so the team can focus on the accounts where a human moves the needle.
We instrument what's missing (typically a few key product events) and connect them to your CRM and lifecycle tooling so the signals can drive live plays, not just dashboards.
Activation lift usually shows up in the first 30 to 60 days as onboarding workflows go live. Retention and expansion gains take a quarter or two as the cohorts roll through.
Yes. We've built inside HubSpot, Customer.io, Iterable, Klaviyo, Marketo, Braze, and custom stacks. The program design comes first; the tooling is a means to ship it.
Ready to grow?
Book a call to discuss your business, industry, and unique opportunities to see how we can help you scale.
Not ready for a call? Reach out directly → hey@makereality.io